Spa Treatments Due to the popularity of the spa, pre-booking spa treatments prior to arrival is essential. Please note that spa treatments are for guests who are 16 years or older.

Spa Arrival Time We ask that you arrive at least 15 minutes before your first scheduled appointment in order to give you ample time to check in, enjoy a refreshing herbal tea or coffee and start to relax.

Spa Attire We will provide you with everything you need for your spa experience including robes, slippers and towels. We request swimwear is worn throughout all wet areas, including the sauna and steam rooms. We ask that underwear is worn for all treatments - disposable underwear can be provided if preferred.

Behaviours & Etiquette We politely ask that you comply with our hotel and spa rules and dress codes, where applicable. We reserve the right to judge unacceptable levels of noise or inappropriate behaviour and ask for your compliance with our direction on these matters. Please be aware that any damage caused to the hotel property and/or premises or theft of hotel property will be charged to person concerned.

Mobile Devices We have provided a calm and quiet haven for you to relax and switch off, we therefore ask that you relax and switch off your mobile devices while in the spa.

Health Conditions Please let us know, at time of booking, of any health conditions, allergies, ailments or injuries. For those undergoing any treatment or care from your medical professional, we require an approval letter to ensure the treatments we provide are appropriate and safe. On arrival at the spa, you will be asked to complete a consultation form.

Pregnancy We offer specially designed treatments that are suitable during pregnancy. We are unfortunately unable to offer any form of body therapy during your first trimester and may request a letter from your doctor or medical professional prior to treatment.

Please also let us know if your pregnancy is a secret.

Payment Full pre-payment for all spa packages and treatments in excess of £100 will be taken at the time of booking.

Spa Treatment Cancellation We ask that you provide at least 24 hours’ notice prior to the start of your first appointment. Any appointment cancelled within 24 hours will be charged in full. For group bookings of 4 or more people, we ask that 72 hours’ notice prior to the start of your first appointment is given in the event of cancellation. In the event of cancellation a full refund will be issued if our cancellation policy has been followed. Please note any refunds due will be processed within 14 working days.